Question 1

What platforms does Doctor Suite run on?

Accepted Answer

Doctor Suite is a native Windows desktop application. It runs on any Windows 7, 10 & 11 PC, laptop, or Windows tablet (like Surface Pro). The stylus canvas supports any stylus that works with Windows.

Question 2

Where is my patient data stored? Is it secure?

Accepted Answer

All clinic data is stored in a secure, encrypted online cloud database. No patient records are saved on the local device, ensuring your data is always synced in real-time and safe from physical device failure or loss.

Question 3

Can multiple devices access the same clinic data?

Accepted Answer

Yes. Your reception desk and consulting room tablet update instantly. When a patient checks in at the reception, their details appear in your consulting room queue in real-time.

Question 4

Is there a monthly subscription fee?

Accepted Answer

We believe in transparent pricing models with flexible 3, 6, and 12-month payment options, entirely free of hidden charges or cloud traps. Contact us for a quote tailored to your setup.

Question 5

What are the minimum system requirements?

Accepted Answer

Any Windows 7, 10 or 11 PC or laptop with at least 4 GB RAM and an internet connection. For the best handwriting experience, we recommend a pen tablet (like Wacom One or XP-Pen) or a Windows tablet with stylus support (like Microsoft Surface).

Question 6

Can I migrate my existing paper records to Doctor Suite?

Accepted Answer

Yes. Doctor Suite has a built-in scan and upload feature. Simply take a photo of any paper record, lab report, or patient file from your phone, and it is instantly digitized and attached to that patient's record.

Question 7

What happens if my internet goes down during a consultation?

Accepted Answer

Doctor Suite is designed for Indian clinic conditions. Your current consultation data is cached locally and automatically synced to the cloud once your connection is restored. You can continue writing and treating patients without interruption.

Question 8

Which pen tablet is included and what does it cost?

Accepted Answer

We provide a professional-grade digital pen tablet as part of the package, pre-configured and calibrated for Doctor Suite. The exact device and pricing details are shared during your free 1-on-1 demo.

Question 9

Is Doctor Suite a software or a medicine delivery service?

Accepted Answer

Doctor Suite is strictly a B2B clinic management and digital EMR software for licensed medical practitioners. We provide digital clinical note writing & practice management tools to doctors. We do not manufacture, sell, stock, dispense, or deliver medications.

Question 10

Is there a refund or cancellation policy?

Accepted Answer

Yes. We offer a structured refund and cancellation policy. You can review the complete details on our Refund & Cancellation Policy page. We also offer a free PC trial before you commit, so you can experience the software with no risk.