Refund & Cancellation Policy

Last updated: 21 July 2026

We want every doctor to feel confident about choosing Doctor Suite. This policy explains how refunds and cancellations work for our software and pen tablet.

1. Free Trial — No Risk

      The 14-day software trial is 100% free. No payment is taken during the trial. You can cancel anytime during the trial with zero charges.
    

2. Refund Eligibility

Scenario	Refund
Cancel before pen tablet is dispatched	✅ Full 30% advance refunded
Cancel after pen tablet is dispatched but before delivery	✅ Refund after pen tablet is returned to us (courier charges deducted)
Cancel after delivery and setup is completed	⚠️ Refund of 30% advance minus pen tablet cost & courier charges
Cancel after full 100% payment is made	⚠️ Pro-rata software refund (unused months); pen tablet is non-refundable
Pen tablet received damaged in transit	✅ Free replacement at zero cost

3. How to Request a Refund

Email us at support@doctorsuite.in with your registered name and order details.
Refund requests are processed within 7–10 business days.
Refunds are credited to the original payment method (UPI/bank account).

4. Cancellation Process

You can cancel your subscription at any time by emailing us.
After cancellation, your software access will remain active until the end of your current billing period.
If you have a pen tablet, you may choose to return it or keep it (non-refundable after setup).

5. Non-Refundable Items

The following are non-refundable: Pen tablet after setup is complete, courier/shipping charges on returned items, and any customization or training services already delivered.

6. Disputes

If you believe a refund was processed incorrectly, please contact us within 15 days. We will review and resolve disputes within 5 business days.

7. Contact

For refund or cancellation requests:

Email: support@doctorsuite.in